Splash Spas eco one                                eco one

The All Natural Advantage!

chlorine free spa water

clean, clear, safe, chlorine-free spa water

 

Splash Spas Terms & Conditions of Sale

The following terms and conditions do not affect your statutory rights.

About Us

Pricing & Supply

Security

Payment

Stock Availability

Delivery Procedure

Splash Spas Returns Policy

Warranty

Privacy Policy


About Us

Splash Spas is registered at the following address:

26 Telegraph Lane, Four Marks, Alton, Hampshire, GU34 5AX

Tel: 01420 560030 Fax: 01420 560030

Email: contact@splashspas.co.uk

VAT Registration Number: 844 7061 23

Our showroom and retail shop is located at:

Unit 2, Bentley Industrial Park, Bentley, Farnham, Surrey GU10 5NJ

We really want your business so Splash Spas aims to provide the best overall combination of service and low prices. Obviously everyone wants to save money, so we try to give you the lowest prices possible, however we don't want to compromise on our quality of service. We aim to keep popular products in stock at all times, and to keep up to date stock information, so that you can be confident of getting your goods when you want them. We also aim to provide a quick, hassle free warranty service, in the unfortunate event of something going wrong. Obviously, good service costs money, but through employing competent staff, and keeping our sales system extremely efficient, we keep our prices low. We regularly check prices of our competitors, and strive to ensure that there is no other major retailer who has consistently lower prices than us.

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Pricing & Supply

All prices quoted are in sterling (GBP) and include VAT at 17.5% unless otherwise stated. Due to possible fluctuations in our supplier prices, we reserve the right to change our advertised price or the description given on this site  for any item without notice.

The price you pay for your goods is the price advertised when you place your order.

If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Splash Spas Ltd shall not be obliged to sell you that product

All orders for products are subject to availability and Splash Spas reserves the right to refuse to supply to any individual or company for whatever reason.

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Security

We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free. When you order on-line your credit card details are stored, encrypted on a secure server for 7 days.  This is to enable us to process your payment using our card processing terminals.   After 7 days your card details are automatically deleted from the secure server.  We never copy your card details, store them in any other location or write them down.

We realise that some customers do not feel comfortable ordering online. For this reason, we provide a local call rate phone number, 08454 300 030, for you to place an order over the telephone with a Splash Spas customer service representative.  All telephone orders are subject to these terms and conditions and will be treated as if there were placed on-line by yourself.

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Payment

We accept Visa, MasterCard, Solo, Maestro, Delta and Switch. Cheques are accepted on orders received via mail but orders are not despatched until cleared funds have reached our bank account.

Payment for all chemicals, accessories and other consumables is due with order. 

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Stock Availability

We hold extensive quantities of stock in various UK locations. Delivery is up to 10 days from receipt of order, but most orders will be despatched within 48 hours.

Please contact us for up-to-date availability information on specific products.

Delivery Procedure

We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery.  If goods are returned to us because our courier cannot locate your property and you have not give us a telephone number to enable us to contact you, then will be responsible for the cost of of that return and also for the additional cost of resending the goods to you.

Hot Tubs, Saunas and Gazebos:

For pallet based deliveries such as hot tubs , saunas, gazebos etc, time of delivery will be anytime between 8.00am and 6.00pm on the day agreed between you and us. Delivery promises are based on the assumption that there is an unobstructed good hard road giving adequate access by lorry to the delivery address, available storage space and suitable and sufficient labour to unload the goods. Hot tubs, saunas and gazebos will be delivered to a driveway only. The delivery driver will not install them. Installation can be arranged upon request and is charged as quoted at the time.

Spa Accessories, Chemicals and other Consumables:

We usually use a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page of our web site.  If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you to ensure a safe delivery site. We will not be held responsible for lost items if your delivery instructions have been passed to our courier and the goods have been left where you requested.

If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, by default, attempt re-delivery on the next working day. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot.  The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period.  If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of of that return and also for the additional cost of resending the goods to you.

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Warranties

For all non-consumable items, we will supply you with goods that are free from defects in materials and workmanship for a minimum period of 6 months from the date of delivery.

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Privacy Policy

When you place an order, we need to know your name, e-mail address, delivery address, contact telephone number, credit or debit card number, CVV code and expiry date. This will allow us to process and fulfil your orders and to notify you of your order status.

When you place an order, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

We ask for your telephone number in case there is either a problem with processing you payment or a problem with locating your property for delivery.  If you choose not to give us you telephone number then we may not be able to process your order.

Splash Spas does not sell, trade or rent your personal information to any other 3rd party. We may, however, occasionally use the information  to inform our customer base of special offers, sales, special events and price alterations, unless you advise us that you prefer us not to do so via our website check-out page, telephone or email.

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